Nonverbal Communication- Essay Example | Topics and Well Written Essays - 1250 words

Nonverbal Communication- - Essay Example Similarly, executive success is dependent on intuition, hunches, or judgement, which â€Å"may have been derived from very specific information communicated nonverbally† (Fatt, 1998, p.1), although the manager may be unaware of the source of information. Environments cannot be easily distinguished because of their invisibility based on their ground rules, all-encompassing structure, and general patterns. However, this invisible environment is made discernible through nonverbal communication (Fatt, 1998). Further, service encounters involving interactions between employees and customers lead to customers’ evaluations of their service consumption experiences and perceptions of service quality. Hence, managerial implications include the identification of employee behaviors and approach that generate favorable responses from customer (Sundaram & Webster, 2000). Thesis Statement: The purpose of this paper is to investigate the importance of nonverbal communication in the bus iness environment. The Significance of Nonverbal Communication for Business Success The term communication style covers a wide range of both vocal and verbal attributes including â€Å"pitch, volume, and word choice, and nonverbal attributes such as gestures and facial expressions† (Fragale, 2004, p.94). ... xpressions (Tiedens, 2001), and subtle patterns of eye contact (Rosa & Mazur, 1979) may affect the way in which the individual is perceived by fellow group members. This consequently influences the individual’s status position within the group, states Fragale (2005, p.94). For a thorough comprehension of the assigning of status in task groups, it is essential to determine how specific communication behaviors impact individuals’ status positions. Examples are questions related to the status consequences of speaking loudly, or putting one’s feet on the desk. Similarly, for the purpose of â€Å"gaining status in a group, should an individual interrupt others, or wait quietly for a turn to speak?† (Fragale, 2005, p.94). The communication styles both through verbal and nonverbal behaviors, impact the status positions they achieve in their task groups. Earlier studies have demonstrated that status is more enhanced by being smart than by being social. On the othe r hand, Fragale (2005) argues that in some task groups status imrovement may occur through being social rather than smart. The author advances the idea that the characteristics of the group to which an individual belongs leads to status benefits through particular communication styles, based on structural and process differences between groups, and how the members’ words and actions are assessed (Fragale, 2005). The theory of Berger et al. (1986), of status cues argues that â€Å"task cues which contradict expectations based on categorical cues may reduce or overcome the effects of the latter on status processes† (Foddy & Riches, 2000, p.103). Two studies investigated the comparative influence of verbal fluency and ethnic accent on perceptions of competence, and on acceptance of influence in a group task. Study